Terms & Conditions

Last updated: 5 January 2026

1. Agreement to Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("you" or "the Customer") and Primex Healthy ("Primex Healthy", "we", "us", or "our"), a company registered in the United Kingdom with its registered office at Hauptstraße 53, Birmingham, B1 1AA, United Kingdom. By accessing our website at https://primexhealthy.com, placing an order, subscribing to any meal plan, or using our services in any manner, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree with any part of these Terms, you must not use our website or services. These Terms apply to all visitors, users, and customers who access or use our services.

2. Eligibility

By using our services, you represent and warrant that:

• You are at least 18 years of age and possess the legal capacity to enter into a binding contract;
• All registration and payment information you provide is truthful, accurate, and complete;
• You will maintain the accuracy of such information and promptly update it where necessary;
• Your use of our services does not violate any applicable law or regulation.

Orders placed on behalf of minors or individuals under guardianship must be made and supervised by a parent, legal guardian, or authorised carer.

3. Our Services

Primex Healthy provides fresh, nutritionist-approved meal delivery, customised meal plans, organic supplements, and one-on-one nutrition coaching. All service descriptions, menus, and nutritional information published on our website or in our communications are provided for general informational purposes and are subject to change without prior notice.

3.1 No Medical Advice

The content of our website, meal plans, and coaching materials does not constitute medical advice, diagnosis, or treatment. Our nutritionists are not medical practitioners, and nothing they provide should be used as a substitute for professional medical consultation. Always consult your physician or a qualified healthcare provider before starting any new diet, meal plan, or supplement regimen, particularly if you are pregnant, nursing, have a pre-existing medical condition, or take prescription medication.

You acknowledge that you are solely responsible for disclosing all relevant food allergies, intolerances, and medical conditions to us before consuming our products. While we take reasonable precautions, our kitchens handle a wide range of ingredients, including common allergens, and we cannot guarantee that our products are completely free of traces of any allergen.

4. Orders, Pricing, and Payment

All prices displayed on our website are in GBP and include applicable taxes unless otherwise stated. Delivery charges, where applicable, are displayed at checkout before you confirm your order.

• Your order constitutes an offer to purchase; a contract is only formed when we send you an order confirmation by email.
• We reserve the right to decline or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or delivery restrictions in your area. If we cancel an order after payment, you will receive a full refund.
• Payment must be made in full at the time of ordering via the payment methods offered at checkout. Your payment details are processed securely by our third-party payment providers and are not stored on our servers.
• We reserve the right to amend our prices at any time. Price changes will not affect orders that have already been confirmed.

5. Subscriptions, Pausing, and Cancellation

Meal plan subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. There is no minimum subscription length, and you may pause, skip, or cancel your subscription at any time through your online account, without fees or penalties.

Changes (including pausing, skipping, or cancellation) made before 6:00 PM on any business day apply to the next scheduled delivery. Changes made after this cut-off apply to the delivery following next. If you cancel after a billing cycle has started, you will continue to receive meals already prepared for that cycle, and no partial refunds will be issued for meals already in production.

6. Delivery

We deliver to most metropolitan and surrounding suburban areas. You can confirm availability by entering your postal code on our website. Meals are prepared and delivered on the same morning using insulated, eco-friendly packaging designed to keep food fresh for up to 48 hours.

• You are responsible for providing an accurate and complete delivery address and for ensuring someone is available to receive the delivery.
• If you are not available at the agreed delivery time and no safe place has been designated, we cannot guarantee the freshness of the delivered products, and no refund will be issued for spoiled items.
• Delivery times are estimates only. We are not liable for delays caused by events beyond our reasonable control, including extreme weather, traffic disruptions, or carrier failures.

7. Right of Withdrawal and Refunds

As our products are perishable food items prepared to your order, the statutory right of withdrawal for distance contracts does not apply to meal deliveries once production has begun, in accordance with applicable consumer protection legislation.

If a meal arrives damaged, is materially different from its description, or if you receive the wrong items, please contact us at info@primexhealthy.com within 24 hours of delivery with photographic evidence. Upon verification, we will, at our option, replace the affected items or issue a refund to the original payment method within 14 business days.

8. Intellectual Property

All content on our website and within our materials — including text, graphics, logos, images, meal plans, recipes, menus, nutritional analyses, and software — is the property of Primex Healthy or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any of our content without our prior written consent.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use our website and your personalised meal plans strictly for your own personal, non-commercial use.

9. User Accounts and Acceptable Use

You may be required to create an account to access certain features. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised access.

When using our website and services, you agree not to:

• Use our services for any unlawful, fraudulent, or harmful purpose;
• Interfere with, disrupt, or attempt to gain unauthorised access to our systems, servers, or networks;
• Scrape, harvest, or collect data from our website without permission;
• Upload or transmit viruses, malware, or other malicious code;
• Impersonate any person or entity or misrepresent your affiliation with any party.

We reserve the right to suspend or terminate your account and access to our services if you breach these Terms.

10. Data Protection and Privacy

Primex Healthy is the data controller for the personal data you provide to us. We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our processing activities include the collection, storage, and use of your name, contact details, delivery address, payment information, dietary preferences, and health-related information you choose to disclose (such as allergies and intolerances).

• Legal bases: We process your data on the basis of contract performance (order fulfilment, subscriptions, delivery), consent (marketing communications, non-essential cookies), legitimate interests (service improvement, fraud prevention), and legal obligations (accounting and tax records).
• Your rights: You have the right to access, rectify, erase, restrict, and port your personal data, as well as the right to object to certain processing and to withdraw consent at any time. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
• Data requests: To exercise any of your rights, contact us at info@primexhealthy.com or write to Primex Healthy, Hauptstraße 53, Birmingham, B1 1AA, United Kingdom. We will respond within one month of receiving a verified request.

Please refer to our Privacy Policy for full details of how we collect, use, store, and protect your personal data.

11. Liability and Disclaimers

Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that our website will be uninterrupted, secure, or error-free.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Rights Act 2015, or for any liability that cannot lawfully be excluded.

Subject to the foregoing:

• Primex Healthy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of our services;
• Our total aggregate liability for any claim arising out of or in connection with these Terms or our services shall not exceed the total amount you paid to us in the three months preceding the event giving rise to the claim;
• You acknowledge that health and dietary outcomes vary between individuals, and we make no guarantee of specific results from any meal plan, supplement, or coaching programme.

12. Force Majeure

Primex Healthy shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, governmental actions, war, terrorism, civil unrest, labour disputes, utility failures, cyberattacks, or severe weather. During such events, our obligations shall be suspended for the duration of the event, and we will take reasonable steps to notify you and resume performance as soon as practicable.

13. Changes to These Terms

We reserve the right to amend these Terms at any time. The current version will always be published on this page, and material changes will be indicated by an updated "Last updated" date. Your continued use of our website and services after any changes constitutes acceptance of the revised Terms. If a change materially affects an active subscription, we will notify you by email in advance.

14. Severability and Entire Agreement

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect. These Terms, together with our Privacy Policy and Cookies Policy, constitute the entire agreement between you and Primex Healthy regarding our services and supersede all prior agreements and understandings.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales and the United Kingdom. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, without prejudice to mandatory consumer protection rights in your country of residence.